Understanding the UNHCR Asylum Process in Sri Lanka: A Complete Guide

Overview

The United Nations High Commissioner for Refugees (UNHCR) is the UN agency responsible for protecting displaced persons. Established in 1951, it safeguards refugee rights and assists with shelter, employment, education, and family needs. In Sri Lanka, UNHCR follows the 1951 Refugee Convention definition of a refugee.

Step 1 – Registration

1. When and where: Visit any UNHCR office Monday‑Friday, 8:30 am‑4:30 pm.
2. Forms: Fill out the New Arrival Information Sheet and submit it with a passport or any ID. Mention your preferred language for an interpreter.
3. Appointment: UNHCR staff will call you within 2‑4 weeks to schedule a registration interview.
4. Documents to bring: Passport/ID, marriage/birth certificates, family information sheet, and a written statement describing when, why, and how you left your country.
5. What happens: Your biometric data and photo are recorded, you receive a registration number, and you are issued an Asylum‑Seeker Certificate (valid 2 weeks, then renewable for 6 months).

Step 2 – Police Registration & Certificate Renewal

• Register with the nearest local police station as instructed during your UNHCR interview. Police registration proof is required for certificate renewal.
• If you move, you must re‑register with the police.
• Carry the original Asylum‑Seeker Certificate at all times, especially when travelling.

Step 3 – Refugee Status Determination (RSD)

1. First interview: Conducted 1‑6 months after registration to assess eligibility under the 1951 Convention.
2. Evidence: Submit any additional documents not provided at registration.
3. Language: An interpreter can be requested.
4. Decision timeline: Typically 18‑24 months, but may vary.
5. Appeal: If denied, you have 30 days to appeal. A different panel reviews the case; the appeal may take up to another year.
6. Outcome: Positive decision leads to a Refugee Certificate (replaces the Asylum‑Seeker Certificate).

Durable Solutions

• Resettlement – relocation to a third country that agrees to admit you. Applicants cannot choose the destination; each case is assessed individually.
• Local integration – legal residence with rights similar to citizens. Currently not available in Sri Lanka.
• Voluntary repatriation – safe return to your country of origin if conditions improve. UNHCR can assist with the process.

Rights & Services

• Healthcare – free access to public health facilities with the RFID Asylum‑Seeker Certificate. Services are the same as for nationals; expect high demand and limited resources.
• Financial aid – UNHCR does not provide cash or material assistance, nor does it pay private hospital bills.
• Work – Asylum‑seekers and recognized refugees are not authorized to work in Sri Lanka.
• Assistance – You may seek help from NGOs, charities, or religious groups.

Reporting Misconduct

• Report any person demanding money or favors in exchange for UNHCR services.
• Use the complaint box at the UNHCR security office or email the provided address. Complaints are confidential but must not be anonymous.

Contact Information

• UNHCR hotline: 011‑268‑3968
• Visa‑related phone: 0777‑390‑301

Important Reminders

• Provide truthful, complete information at every stage.
• Update UNHCR immediately about any change (marriage, divorce, health, address, name, etc.).
• If detained, stay calm, show your certificate, and give UNHCR contact details.
• Notify family of your registration number and detention details if arrested.

By following the three‑step registration, certificate renewal, and refugee‑status determination process—and by keeping all information truthful and up‑to‑date—refugees in Sri Lanka can secure legal protection, access essential services, and eventually pursue a durable solution such as resettlement or voluntary repatriation.